Handle files A to Z from receipt of booking advice to final delivery, including billing for ocean import FCL & LCL shipments for cargo origination from Asia, Europe and other origin s around the globe. The modes are LCL, FCL and Air Imports.
Tasks include and not limited to (not in any chronological order)
Maintain clear, precise, detailed, professional communication with all internal and external customers. Provide exceptional Customer service (written and verbal)
Communicate with Customers on New Orders in a professional and concise manner.
Communicate with the Internal and External Sales, Agent Offices, Origin and destination stations, CSR teams on New Orders and existing shipments.
Strong data entry, Microsoft Suites namely Excel skills.
Paperless environment using the excel reports to manage the Desktop
Create manual files in FD as needed if non-EDI origins and upload all docs
Maintain and update the Paperless dashboard
Contact the SS Lines, Forwarders for arrival details.
Issue Arrival Notice
Track and trace all shipments daily.
Upload and update the POD details on each file
Arrival confirmation, Entry of all Events in FD
Confirm credit status on customers prior to release of cargo.
Review the SOP/ SPs in place per shipment
Issue Delivery Order based on the Terms of Sale on a shipment, SOP and Credit standing.
Follow all files from ISF to end door deliveries to file closing and until file audit.
Invoice and close files
Customer service A to Z
Any other assigned tasks by the Manager.
Work independently & multitask as needed.
In Office Position- non-remote.
Hours are M-F 8: 30 5 PM, with 1-hour lunch. Over Time is based on business needs
Requirements
Need minimum of 3 years import experience with an NVO/ freight forwarder, in a similar capacity role and handling files A to Z
Strong in managing LCL, FCL Ocean shipments and have operational knowledge of handling AIR shipments.
Proficient in all Microsoft Suites
Good command of the English language
Able to communicate professionally and efficiently.
Be a Team player.
Strong working knowledge of ocean carrier & utilization of carrier web sites.
Able to work independently & multi task as needed.
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