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Customer Service Manager

Honolulu, HI

Posted: 10/30/2024 Job Number: 16556338

Job Description


Duties and Responsibilities:
  • Manage and mentor a team of customer service representatives, fostering a positive and productive work environment.
  • Develop and maintain strong relationships with clients, addressing inquiries, concerns, and service issues promptly and professionally.
  • Monitor team performance metrics and implement strategies to improve service levels, efficiency, and overall customer experience.
  • Identify areas for improvement in service delivery and develop initiatives to enhance operational processes.
  • Work closely with other departments (operations, sales, and logistics) to ensure seamless communication and service delivery.
  • Conduct training sessions for staff to ensure they are knowledgeable about services, systems, and best practices.
  • Prepare regular reports on customer service metrics, trends, and feedback to inform management decisions.
  • Act as the point of escalation for complex customer issues, ensuring timely and effective resolution.
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About Honolulu, HI

Ready to embark on a career journey in beautiful Honolulu, Hawaii? Nestled on the island of Oahu, Honolulu offers job seekers a unique blend of stunning beaches, vibrant culture, and endless growth opportunities. Imagine working near iconic landmarks like Diamond Head State Monument, indulging in delicious local cuisine such as poke bowls and malasadas, or exploring art galleries like the Honolulu Museum of Art. With renowned theaters, the Honolulu Symphony, and the opportunity to catch a game of the Hawaii Pacific University Sharks, Honolulu is a melting pot of art, entertainment, and sports. Discover your next career move in this enchanting city, where work-life balance meets tropical paradise. Explore our job listings today and seize the opportunity to build your career in the heart of Hawaii!