Start Your Job Search With Us

Find your next opportunity here.

Customer Service Representative

Honolulu, HI

Posted: 09/26/2022 Job Number: 15733766

Job Description


Key Responsibilities:
  • Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to freight services.
  • Provide accurate information regarding shipping rates, transit times, and service options.
  • Process customer orders, track shipments, and update customers on the status of their deliveries.
  • Collaborate with internal teams to ensure seamless operations and efficient problem resolution.
  • Maintain a thorough understanding of our services and industry regulations to provide knowledgeable support.
  • Build and maintain strong relationships with customers, fostering loyalty and repeat business.
  • Assist in identifying opportunities for service improvements and provide feedback to management.
  • Handle customer complaints with professionalism and empathy, striving for satisfactory resolutions.

Qualifications:
  • High school diploma or equivalent;additional education or training in logistics or customer service is a plus.
  • Previous experience in customer service, preferably in the freight or logistics industry.
  • Strong communication and interpersonal skills.
  • Proficient in Microsoft Office Suite and experience with customer relationship management (CRM) software.
  • Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Bilingual skills (English and another language) are a plus.
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Honolulu, HI

Ready to embark on a career journey in beautiful Honolulu, Hawaii? Nestled on the island of Oahu, Honolulu offers job seekers a unique blend of stunning beaches, vibrant culture, and endless growth opportunities. Imagine working near iconic landmarks like Diamond Head State Monument, indulging in delicious local cuisine such as poke bowls and malasadas, or exploring art galleries like the Honolulu Museum of Art. With renowned theaters, the Honolulu Symphony, and the opportunity to catch a game of the Hawaii Pacific University Sharks, Honolulu is a melting pot of art, entertainment, and sports. Discover your next career move in this enchanting city, where work-life balance meets tropical paradise. Explore our job listings today and seize the opportunity to build your career in the heart of Hawaii!