Leading Freight Forwarding company is looking for a dynamic Logistics Customer Service Agent for their Miami branch!
The Customer Service Agent facilitates the shipment of cargo via air transport. They are responsible for receiving shipping instructions and following customer specific guidelines in the preparation and transmission of export transactions. This includes processes from booking through confirmation of shipping.
What this position offers you:
A fantastic working environment at a leading freight forwarding company!
Great room for advancement and growth!
Casual working environment
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsibilities of the position include, but are not limited to, the following:
Handle all inbound and outbound calls
Provide excellent customer service through email and phone calls
Responsible for all aspects of air export office operations, working directly with warehouse and drivers to actively manage the flow of inbound domestic and export air, ground and distribution operations.
Will actively support team and work with customers and airlines to book and trace shipments, resolve shipment issues and manage pick-ups and deliveries.
Great customer service skills and a positive attitude are a must.
Build relationships with all customers, other offices, overseas agents and service providers
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About Miami, FL
Ready to take your career to the next level? Explore job opportunities in the vibrant Miami, Florida area! Known for its endless sunshine, gorgeous beaches, and lively atmosphere, Miami is more than just a city - it's a lifestyle. With a rich multicultural scene, world-class art galleries like the Perez Art Museum Miami, phenomenal theater productions at the Adrienne Arsht Center, and professional sports teams like the Miami Heat, this area offers a diverse range of cultural experiences. Indulge in delicious cuisine from Little Havana or take a stroll in the iconic South Beach. Join us in Miami and immerse yourself in an exciting, dynamic community while advancing your career!
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