Los Angeles,
CA
US
Posted: 04/07/2024
2024-04-07
2024-08-25
Job Number: 16436729
Job Description
Seeking a reliable dispatcher to help create trucking routes that keep costs down but meet the customers scheduling needs. To be the primary interface between company, customers, sales, system operations and vendors. To provide quality customer service, while meeting company policies and procedures.
This role is perfect for anyone who is interested in gaining some quick experience and in supply chain. Must be dependable and hard working, with the ability to communicate clearly and maintain excellent customer service.
Schedule: Part-time, 20-30 hours per week.
Hybrid but primarily work from home.
needs experience in Ocean Freight / intermodel
1 year of portpro (not req but a bonus)
Job duties are, but not limited to:
- Answering phones professionally and timely
- Answering email requests professionally and timely
- Providing general customer service
- Research of shipments for Corporate/Accounting requests/reports
- Communicate charges with accounting when outside vendors are used
- Understanding TSA regulations
- Develop pickup/delivery routes and maintain contact with drivers throughout the day
- Modify daily routes to accommodates the needs of customers
- Act as a communication liaison between customers, drivers, sales, and company facilities
- Cultivate strong relationships with drivers and customers
- Scheduling of residential pickups
- Able to work overtime and weekend on call rotations
- Other duties assigned deemed necessary by the Cartage Supervisor
Requirements:
- Bilingual (Spanish/English) is a PLUS!
- Must have dispatch experience and be familiar with the SoCal area
- Multitasker, there are heavy call, email, and workload volumes
- OT and flexible schedule
- Good customer service skills
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